Last updated: June 22, 2026

Privacy Policy

Maison Denisse operates this website and all related information, content, features, tools, products, and services (collectively, the "Services"). This Privacy Policy explains how Maison Denisse collects, uses, discloses, and protects your personal information when you visit, use, purchase from, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, transaction details, payment confirmations, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including products viewed, added to cart, wishlists, purchases, returns, exchanges, cancellations, and order history.
• Communications with us, including customer service inquiries and correspondence.
• Device information, including browser type, device identifiers, IP address, and network connection information.
• Usage information, including how and when you interact with our Services.

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through your use of our Services, including through cookies and similar technologies.
• Service providers that assist us in operating our business.
• Business partners and other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to:

• Process payments and fulfill orders.
• Create and manage your account.
• Provide shipping and delivery services.
• Facilitate returns and exchanges.
• Remember your preferences.
• Recommend products and improve your shopping experience.
• Improve our Services and website functionality.

Marketing and Advertising

We may use your personal information to:

• Send promotional emails and marketing communications.
• Display relevant advertisements on our website and third-party platforms.
• Inform you about products, services, promotions, and special offers.

Security and Fraud Prevention

We use your information to:

• Protect customer accounts.
• Detect and prevent fraud.
• Monitor unauthorized activity.
• Maintain the security and integrity of our Services.

Communicating With You

We use your personal information to:

• Respond to inquiries.
• Provide customer support.
• Send order updates and account notifications.
• Maintain our relationship with you.

Legal Reasons

We may use your personal information to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from authorities.
• Enforce our policies and terms.
• Protect our rights, customers, and business operations.

How We Disclose Personal Information

We may disclose personal information:

• To trusted service providers and vendors who assist us with payment processing, analytics, customer support, hosting, fulfillment, shipping, and operational services.
• To marketing and advertising partners who help us promote our products and services.
• When you request or authorize us to share information with third parties.
• To affiliates or companies within our corporate structure.
• In connection with a merger, acquisition, sale of assets, bankruptcy proceeding, or similar business transaction.
• To comply with legal obligations or protect our rights and interests.

Third-Party Websites and Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that we have collected such information, we will take appropriate steps to delete it.

Security and Retention of Information

We implement reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements and policies.

Your Rights and Choices

Depending on your location and applicable law, you may have rights including:

Right to Access

You may request access to the personal information we hold about you.

Right to Delete

You may request that we delete your personal information, subject to legal requirements.

Right to Correct

You may request correction of inaccurate personal information.

Right to Data Portability

You may request a copy of your personal information in a portable format.

Right to Opt-Out

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Exercising Your Rights

To exercise any privacy rights or request information about how Maison Denisse processes your personal information, please contact us using the information provided below.

We may verify your identity before processing certain requests.

Complaints

If you believe we have not handled your personal information appropriately, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed in countries other than your country of residence. We will take appropriate safeguards to protect your information in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Maison Denisse
Email: concierge@maisondenisse.com
Location: Santo Domingo, Dominican Republic